Archive for April, 2010

CS5 Shipping

Friday, April 30th, 2010

Adobe CS5 is now shipping. To download a demo check out Some new features include perspective drawing, width tool, shape builder, live view, browser lab, multiple page sizes, spanning, splitting and a new gap tool. Lots of new goodness here!

Whether you are installing it for 2 computers or 2,000, 318 can help with all aspects of your upgrade. Contact your account manager today, or for more information.

iPad 3G Now Available

Friday, April 30th, 2010

The iPad 3G (Wi-Fi + 3G) is now available for purchase at your favorite Apple Store or online from $629 to $829. They are great devices. With data plans from $14.99 to $29.99, you can take a wireless network with you anywhere that you go for less than the cost of one day worth of wireless access at many hotels.

There are a number of architectural changes that may need to occur in order to most effectively support these devices, so if you find that some changes need to occur in your environment, contact your 318 account manager for assistance.

WWDC 2010

Wednesday, April 28th, 2010

The annual Apple WorldWide Developers Conference, WWDC, has been announced for June 7th through June 11th. The Developers Conference will again be held in the Moscone Center in San Francisco and this year will be solely focused on development, having no IT track. To see a list of sessions, click here.

As part of WWDC, Apple also hands out a number of design awards. If you have any applications you would like to nominate for a design award then you can do so here.

Sandboxing Chrome

Friday, April 23rd, 2010

Thanks to Google for referencing our post introducing sandbox in their sandboxing design document for Chromium at:

Their use of sandbox is really over and above what we’ve seen from any other vendor. Each installation contains 3 distinct sandbox profiles (currently I have and version 5.0.342.9 although mileage here may vary according to updates), each profile allowing access to only files and resources that are absolutely necessary to complete the task that the process that leverages them requires. You can see the specific resources that are accessible by looking at these profiles. The profiles are located at:

  • /Applications/Google Chrome Framework.framework/Resources/
  • /Applications/Google Chrome Framework.framework/Resources/
  • /Applications/Google Chrome Framework.framework/Resources/
You can view them easily using a simple cat command:

cat /Applications/Google\\ Chrome\ Framework.framework/Resources/

You can then edit the profiles easily. For example, if you want to enable debug logging for sandbox, etc. This allows you transparency into what Chrome is doing but also allows you to further tighten security. Although, they have really taken their time to secure Chrome well and locked things down, so we doubt much further restriction is necessary or really possible. Overall, Chrome provides a great example of taking sandbox to the next level and extending it much more into the applications with graphical user interfaces than we’ve seen it extended to thus far.

Bad McAfee Update

Thursday, April 22nd, 2010

Please be aware that there is a bad McAfee Antivirus update that will wrongly quarantine the SVCHOST files on Windows XP.  McAfee is aware of the issue and has pulled the bad update file.  Below is a fix in case you run into a case where the machine has already applied the update:

Access File Shares from iPad

Wednesday, April 21st, 2010

Note: For more information about the information contained in this article, contact us for a professional consultation.

As the iPad eeks its way into businesses we’re starting to hear a very common question: How do I access my files on the server? While you can enable WebDAV on most modern file servers and access data that way, or look to the cloud, many simply want a way to tap into existing SMB file shares. Well, you’re in luck!

Stratopherix ( has released FileBrowser, an application for the iPad that can mount a file share and provide access to the resources on the share. FileBrowser will allow you to connect to servers and then access files as you would from a regular desktop computer, wirelessly or over a network connection.

If you find that you cannot access file shares once installed, then we have seen some policy issues on file servers (mostly those that do double-duty as a domain controller) or if you are remotely then you might need to either forward ports to the server or first establish a VPN into the environment. If you still cannot access them then contact your 318 account manager and we will be happy to assist with any needs you might have.

Happy File Browsing!

Creating Subfolders in Apple’s Mail Application

Tuesday, April 20th, 2010

In Mac Mail, the folders are called “mailboxes”. I know, it’s pretty confusing to me too.

Creating a Subfolder

We’ll take your Work folder as an example. Say you want to create a folder called “morework”.

1. Click on the Work folder
2. Click on the “Mailbox” menu up on top
3. Click on “New Mailbox”
4. It will confirm that you want to make the new mailbox (folder) within “Work” and ask you to name in.
5. Name it: morework
6. You will now see a new mailbox (folder) called “morework” under the mailbox (folder) called “Work”.

Evaluating Backup Exec Jobs

Tuesday, April 13th, 2010

[ ] Assess the Job Setup tab and review its listing to determine which jobs are currently configured on the system.
[ ] Review the selection list to ensure that all relevant data and file shares are being backed up and copied
[ ] Assess the Job Monitor tab to confirm that the jobs that are setup and configured are actually running as scheduled.
[ ] Review the job logs (Job History) to ensure that all data is being backed up or if there are minor errors, note what caused those errors to correct later.
[ ] Ensure that there that the job did not fail due to lack of space (or other chronic issues), because if it is then most likely the client needs larger storage or we must set media and jobs to allow for overwrite of data.

Backup Agents are needed for special data such as SQL and Exchange databases, or files located on remote computers. Many open files will not back up unless the Open File Agent is preset, installed and licensed on the data source.

Media Sets (Under the Media tab) are collections of backup media that share common properties. In Backup Exec, media sets can be adjusted under their properties to allow for overwrite and appends infinitely or after a certain period of time. This allows you to manage how media is managed when space begins to come into play. Verify these settings to ensure proper retention.

[ ] Review the Alerts tab and check under Active Alerts sub-tab and ensure that no jobs have been waiting on media or needed human interaction or response.
[ ] Review the Alert History sub-tab and verify that no jobs in the past were waiting for interaction or response.
[ ] Check backup notifications under each job and under the default preferences (Tools >> Recipients… & Tools >> Email and Pager Notification…), to ensure that the proper individuals are being notified about backups and alert items.
[ ] Review the Devices tab and verify that there are no devices/destination that are Offline.
[ ] Ensure that any devices that are currently listed as a backup destination (unless it is the member of a device pool) is online. If the device is a member of a device pool and that the backup job is referencing that pool then the jobs will continue once at least one of the pool’s devices is online).

Typically backup jobs will have destinations as being either tape, local or network storage. Most likely an external backup devices will fall under the tree as a Backup-to-Disk Folder. If the drive/device is not connected it may show up as Offline. If you are sure that the device is connected, right-click on the entry and ensure that devices is both confirmed as Online and also Enabled.

To learn more about Backup Exec – here are some additional links:
Symantec Backup Exec website

Datasheets on usage of Backup Exec 2010 (Applications,Features, Agents)

Wikipedia on the architecture and history of Backup Exec

iPad is Now Here!

Saturday, April 3rd, 2010

The iPad is finally here! 

While many will be standing in lines for hours at Apple stores around the country, you can also contact 318 and we will work with you to get an order processed without having the long wait. 318 has also been working with many customers preparing to deploy the iPad, and so if you have Exchange integration or mass deployment questions please feel free to contact your account manager today, or for new customers, the office at 310-581-9500.