Archive for October, 2010

Adding Entourage Delegated Folders in Entourage for Hosted Exchange

Tuesday, October 19th, 2010

Setting up a mail account

Adding a hosted Exchange 2007 account to Entourage must be done manually as the auto discover feature doesn’t work with the hosts servers. Enter the user’s general information (name and email address) as you normally would. The user name will be the user’s email address, the domain is supplied by the host, and the mail server address is /exchange/usersemailaddress@domain.tld. The server does require SSL. The public folder server is supplied by the ISP (same as the OWA path in the server address) and it uses SSL.

Adding a delegated user’s folder

When adding another user’s folder, you have to use the advanced option to add the user’s folder because Entourage is currently accessing the server at webmail.itsgrp.com/exchange/currentloggedinuser@domain.tld which means that Entourage will attempt to access another user’s folder at /exchange/currentloggedinuser@domain.tld/userfolderthatyouwanttoadd which, of course won’t work. To get around this issue, click “open another user’s folder”, click advanced, enter the user’s full name, email address and enter the mail server address in the following format: /exchange/usersemailaddress@domain.tld. Click ok and select the other user’s folder that you want to add.