Special Considerations for ‘Supervised’ iPads

July 18th, 2013 by Allister Banks

Apple Configurator brings two key features. First, when Supervision is applied, one is able to pull back App ‘codes’ redeemed to devices when it is decided the App should be used on another iPad or simply be removed so as not to distract the current user. The other is when you move to the ‘Assign’ stage, it can become a multi-user device, which helps firewall off multiple users data from each other or facilitate handouts to Apps that support document transfer within Configurator. These are somewhat specialized use cases, so many use it for the basic setup functionality which can be found in other tools, but in a less-optimized workflow than Configurator provides.

Supervised iPads get people a lot of the way toward their common goals, so they sometimes find that Assignment isn’t as necessary. Perhaps they use Google Apps with Drive, or have a webclip they deploy to point folks to a site, and then fill out forms as a way of working on documents or collaborating. This still presents two inevitable events for the random bumps or mishaps that may befall an iPad deployment:
1. What if an iPad is dropped and the screen gets cracked?
2. What if the iPad becomes non-responsive due to a bath in water, or worse, gets lost/forgotten/stolen?

For the first issue, damaged iPads would lose all of the paid App codes redeemed on that device when wiped during repair, so it should be connected to Configurator and unsupervised before sending out. You do so by highlighting the supervised iPad and choosing ‘Unsupervise’ from the Device menu, as shown:
Unsupervise from Device menu
To reclaim the inventory number used by a lost or otherwise non-contactable iPad, it should be removed by following the same process, but holding down the Option key while the unrecoverable iPad is highlighted, and from the Device menu choosing Remove. Unfortunately, new App codes would need to be purchased to replace the Apps used on the non-retrievable iPad.

optionRemove

Tags: , , , , ,

Comments are closed.